Privacy Policy
Last updated: August 25, 2026
This Privacy Policy explains how FixTax.ca ("FixTax.ca", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information. It applies to this website, online forms, telephone, email, messaging, and tax services we provide. By using this website, you acknowledge this Policy.
Information we collect
We may collect your name, date of birth, contact details, address, Social Insurance Number, tax identifiers, income and deduction information, banking or payment details, correspondence, and tax documents. We may also collect technical information such as IP address, browser type, device information, and website activity.
Do not send sensitive information by ordinary email
Unless we have specifically confirmed a secure method, do not send your SIN, identity documents, tax slips, banking information, or other highly sensitive information through ordinary email, WhatsApp, or an unsecured website form. We may refuse or delete information sent through an unsuitable channel and will direct you to an appropriate method where available.
How we use your information
We use information to respond to inquiries, verify identity, assess and provide requested services, prepare and review tax filings, communicate with you, process payments, prevent fraud, maintain business records, improve our website, and comply with tax, legal, regulatory, professional, and insurance requirements. We do not use your information for unrelated purposes without a legal basis or your consent.
Consent and withdrawal
By submitting information or requesting services, you consent to its collection, use, and disclosure for the purposes described here and any service agreement. You may withdraw consent by contacting us, but withdrawal may prevent us from providing a service or meeting a legal obligation. We may rely on consent, contract, legitimate business purposes, and legal requirements as applicable.
Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls and secure service providers where available. No website, email system, messaging service, or internet transmission is completely secure. We do not guarantee that information will never be lost, intercepted, accessed, or disclosed without authorization.
Disclosure to other parties
We may disclose information to employees, contractors, professional advisers, insurers, technology and hosting providers, payment processors, document-storage providers, tax authorities, and other parties where reasonably necessary to provide services, protect our rights, investigate fraud or security incidents, or comply with law. Service providers may process information in Canada or other jurisdictions, where it may be subject to the laws of that jurisdiction.
Retention and deletion
We retain information only for as long as reasonably necessary for the purposes described above, tax and professional recordkeeping, dispute resolution, fraud prevention, and legal obligations. We may securely delete or anonymize information when it is no longer required, subject to applicable retention requirements and backup cycles.
Your rights and requests
Subject to applicable law, you may request access to or correction of personal information we hold about you, ask questions about our practices, or make a privacy complaint. We may need to verify your identity and may refuse or limit a request where permitted or required by law.
Children and third-party websites
This website is not directed to children. We do not knowingly collect information from children without appropriate consent. Links to third-party websites and services are governed by their own policies, and we are not responsible for their privacy or security practices.
Changes to this Policy
We may update this Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website after an update means the updated Policy applies to future use.
Contact
For privacy questions, contact info@fixtax.ca or call +1 (416) 858-7430.